Introduction: Key Responsibilities: Service Desk Representative Service Desk Representatives provide Tier 1 support to internal associates and clients for the healthcare operations center. Support includes working assigned tickets with a focus on account provisioning and troubleshooting. Candidate must be willing and available to work all shift schedules on short notice and/or for extended periods of time. A few of the responsibilities include- • Proficient with Active Directory, Databases, Servers and ability to quickly learn Applications • Resolving tickets with a 95% resolution rate for assigned clients or area of expertise • Handling incoming calls with excellent customer service and communication skills • Meeting daily individual performance metrics goals/targets • Troubleshooting access and technical issues while gathering pertinent information to resolve or escalate the problem Required Qualifications Include: • Secondary School Certificate or equivalent • Minimum of two years' related experience in a technical or healthcare IT organization • Fluent with the English language including verbal and written communication skills • Must be proficient with a computer including the Microsoft Office suite specifically, Excel (formulated spreadsheets, reporting, etc…) • Good troubleshooting and analytical skills. Must be able to quickly learn new procedures and support new and changing technologies and applications • Ability to efficiently communicate technical information and problem resolution steps • Ability to handle work under pressure and multitask as priorities change Benefits: • Exposure to new processes and technologies. • Competitive salary at par with the best in the industry. • Flexible and employee friendly environment. What other companies call this role? • Service Desk • Technical Service Desk Engineer • TAC Engineer • Technical Support Executive • Voice Support Interview Venue Bengaluru: Cognizant Technology Solutions, Manyata Embassy Business Park, Ground Floor, F3 Block -SEZ, Hebbal Outer Ring Road, Rachenahalli, Bengaluru- 560045   Job Location: Bangalore Documents to carry 1.Print out of this email. 2.Copy of your latest resume. 3.One recent passport- color photograph. 4.Proof of identification: Original photo-identity card (photocopies will not be accepted) 5.Educational Documents Interview Timing: 2:00 PM to 5:00 PM Interview Date: 4th Oct 2019 POC Bangalore: Shwetha R