Key Responsibilities:

Service Desk Representative

Service Desk Representatives provide Tier 1 support to internal associates and clients for the healthcare operations center. Support includes working assigned tickets with a focus on account provisioning and troubleshooting. Candidate must be willing and available to work all shift schedules on short notice and/or for extended periods of time. A few of the responsibilities include-

• Proficient with Active Directory, Databases, Servers and ability to quickly learn Applications

• Resolving tickets with a 95% resolution rate for assigned clients or area of expertise

• Handling incoming calls with excellent customer service and communication skills

• Meeting daily individual performance metrics goals/targets

• Troubleshooting access and technical issues while gathering pertinent information to resolve or escalate the problem

Required Qualifications Include:

• Secondary School Certificate or equivalent

• Minimum of two years’ related experience in a technical or healthcare IT organization

• Fluent with the English language including verbal and written communication skills

• Must be proficient with a computer including the Microsoft Office suite specifically, Excel (formulated spreadsheets, reporting, etc…)

• Good troubleshooting and analytical skills. Must be able to quickly learn new procedures and support new and changing technologies and applications

• Ability to efficiently communicate technical information and problem resolution steps

• Ability to handle work under pressure and multitask as priorities change


• Exposure to new processes and technologies.

• Competitive salary at par with the best in the industry.

• Flexible and employee friendly environment.

What other companies call this role?

• Service Desk

• Technical Service Desk Engineer

• TAC Engineer

• Technical Support Executive

• Voice Support

Interview Venue

Cognizant Technology Solutions, Manyata Embassy Business Park, Ground Floor, F3 Block -SEZ,

Hebbal Outer Ring Road, Rachenahalli, Bengaluru- 560045


Job Location: Bangalore

Documents to carry

1.Print out of this email.

2.Copy of your latest resume.

3.One recent passport- color photograph.

4.Proof of identification: Original photo-identity card (photocopies will not be accepted)

5.Educational Documents

Interview Timing: 2:00 PM to 5:00 PM
Interview Date: 4th Oct 2019

POC Bangalore: Shwetha R